Steps To File A Refund Dispute

  1. Select the “Open Dispute” button from the order details section.
  2. Select a “Dispute Reason”
  3. Select specific reason for refund
  4. Give as much detail about your experience, specifying what went wrong
  5. Review and agree to the terms & conditions
  6. Submit refund request
  7. Note down your refund case ID, quote this ID anytime you want to inquire about the refund status.
  • You have chosen an All in one package.
  • The primary design concept has been approved.
  • You have demanded revisions.
  • The cancellation has been made due to reasons non-related to the company.
  • The company has not been contacted for more than 1 week of project.
  • Company’s policies, or policy, have been violated.
  • Other company or designer has been approached for the same project.
  • The creative brief is lacking in required information.
  • A complete design change has been demanded.
  • The claim has crossed the given ‘request for refund’ time span.
  • The business is closing or changing name or business.
  • Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
  • If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle.
  • No refund can be claimed/processed once after the final files have been delivered to you following your request.
  • Refund and revision explicitly does not apply on items offered free.
  • The client will not be entitled to any refund for logo after 30 days, and for website after 90 days, from the date of purchase.
  • Services including but not limited to Social Media, SEO, Domain Registration and Web Hosting are not entitled to refund under any circumstances.
  • In case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development.